Payments: We accept Visa, Mastercard, Discover, American Express.
Sales Tax: In accordance with sales tax laws, orders delivered to North Carolina addresses are charged the applicable sales tax. Orders delivered to other states are free from sales tax.
Order Cancellations: We aim to process orders and ship packages as quickly as possible. If for some reason you must cancel your order or make changes, please contact us immediately. Custom slot fees are not refundable.
Shipping: Shipping during custom orders can be tricky. Instead of overcharging you shipping costs, we wait until your items are done being made and then assess your shipping. You should expect an invoice when your item is ready to ship and it will be for the exact amount plus the cost of shipping insurance.
Packaging: In an effort to reduce our carbon footprint, we minimize packaging and reuse, reduce and recycle whenever we can.
We will provide a refund or store credit (less original shipping charges) for items returned in new, unused, unwashed and odor-free condition within 30 days of item receipt. Returns must be accompanied by a copy of your receipt and all original packaging. Return shipping is the responsibility of the customer. To ensure the safe arrival of the package, please purchase shipping insurance for your package and request delivery confirmation.
All returns must be approved before they are returned to us. You will receive an authorization code. Your return MUST include the information provided for the return. If it is not sent as requested, there will be additional 10% fee assessed your return. All returns are required to be sent within 10 days of the authorization. Expect your refund to take up to 10 days as well.
Applicable to all returns:
- If free samples, gifts or other promotional items accompanied your item, they too must be returned in unused condition, or their retail value will be subtracted from the amount of the refund.
- The following items are not eligible for returns/refunds:
- Custom made carriers
- Custom ordered wraps
Manufacturer defects: We offer a 1 year limited warranty on all of the work done on our carriers. Please contact us for questions about your warranty.